University Theatre Services
See a show. Book a venue. Organize a conference. Get production assistance.
COVID-19 UCalgary Attendance Protocols
Thank you for your interest in attending an event at the University of Calgary. We wanted to provide some guidelines to help you navigate event logistics. We hope this information will help you understand what to expect and be prepared prior to arriving. If you should have any questions beyond what is provided in this email, please reach out to the University Theatre Services Booking Coordinator.
Although the University of Calgary has put in place measures to reduce the spread of COVID-19, it cannot guarantee that any individual attending university events, whether on-campus or off-campus, will not be exposed to COVID-19. Attending events could increase the risk of contracting COVID-19.
If you are considering attending an event hosted by or located at the University of Calgary, please review these guidelines:
- All attendees must be pre-registered. There will be no door sales available whatsoever and unregistered guests will not be permitted access to the venue.
- Tickets are not transferable to another guest without contacting University Theatre Services to do so. We would be happy to do so during regular office hours at least 24 hours prior to the event taking place.
- If you or anyone in your household has a fever, cough, sore throat, runny nose or shortness of breath, or is a close contact of a person who tested positive for COVID-19, please do not attend the event.
- Masks: For the safety of our campus community, UCalgary students, faculty, staff, as well as visitors to campus, will be required to wear non-medical masks in indoor public spaces at all Calgary campuses beginning Aug. 1. This decision was made to align with the COVID-19 City of Calgary Mask Bylaw and applies to all UCalgary facilities. Masks are required to be worn in all UCalgary indoor public areas such as hallways, washrooms, and elevators. In classrooms/event spaces, individuals can remove the mask once seated, and as long as they maintain a two-metre distance from others. Exceptions to mask use in indoor public spaces on campus are the same as those outlined in the City bylaw. The university’s protocols for public spaces reflect the guidelines of the Province and the City, and are subject to change as the fluid COVID-19 situation evolves. Please follow the UCalgary mask FAQ page for the latest information. Please note that event participants are required to provide their own masks.
- Please bring into the event space only the necessities. (For example, small purse/bag, keys, water bottle, etc.). There will be no coat check or storage available at the event so anything you bring in must be kept with you.
Where can I purchase tickets?
- Online: arts-tickets.ucalgary.ca
- Phone: 403.210.7576
- Box office: Open one hour prior to each event. Closes approximately 30 minutes after events start. Note: Theatre Services only accepts cash at this time. An ATM is located in both venues for your convenience.
Do you have a list of upcoming events?
Yes, please visit our events page.
Do you have a lost and found?
No, all items our staff finds are brought to the Students' Union Lost & Found in the MacEwan Student Centre.
Are your venues wheelchair accessible?
Yes. All venues are wheelchair accessible and patron drop off locations are located outside each venue. For advance notice and inquiries, you can call our Bookings and Subscriptions Administrator at 403.220.4901.
How do I get to the University of Calgary?
- Calgary Transit
- C-Train to University Station or buses 9, 19, 20, 72, 73
- Rozsa Centre address is 206 University Court NW
- University Theatre address is 230 University Court NW
Parking is available across campus. The recommended lot for our venues is the Arts Parkade, which provides indoor access to all of our venues. Lot locations and rates
- No food or beverages in the venues, with the exception of bottled water.
- Cell phones and other electronic devices can distract the performers and intrude on other patrons' enjoyment of the performance. Please ensure these devices they will not ring, beep or vibrate during the performance.
- Please do not talk or whisper during the performance. Our performance venues are designed to transmit sound, so even quiet noises can be intrusive to those around you.
- Recording devices and cameras are not permitted.
- If you have a complaint about another guest, please speak with a Front of House usher or Manager rather than approaching the person yourself.
- At the performance venues, please speak to our friendly Front of House staff, who will be glad to assist you. Our Front of House Manager welcomes your comments and will pass them along to the appropriate School of Creative and Performing Arts staff member.